We Know that Training Agents for a Growing Call Center is an Arduous Task. Therefore, We Assure that Under Tight Deadlines, Our Carefully Crafted Methodology Reinforces Our Recruitment Methods to Deliver Effectiveness. Our Methodology Consists of:

• Require Detailed and informative description of service requi#BF0931 & to be provided.

• With an agreement we set up a defined procedure to perform.

• Recruitment process, comprises of all pre screening procedures and assessments, can be either initiated by Corporates (I) Business Solutions or to be defined as per requirement.
  
  
• Establishing Essential Criteria for Call Centers
  • Defining Client’s objectives, terms, and results
  • Match customer interaction to match Client’s marketing vision
    
    
• Assure consistent quality on every contact
  
  
• Define interaction initiatives
  
  
• Balance “Productivity” and “Quality” as pivotal linkages
  
  
• Calibrate for consistency
  
  
• Identify and Plan for the future
  
  

A large call center company was opening a new call center and needed to hire 150 people in a three (3) day period. The company did not have a large recruiting department, and did not want to reallocate internal employees from their current responsibilities to conduct interviews.

Corporates (I) Business Solutions mobilized a team of call center experts to assist in conducting interviews for the time sensitive and labor intensive hiring effort. The team conducted an on-site visit prior to the interviews, reviewed and incorporated company policies and the interview format, and then joined the Client project team. The team also provided Client representatives with interview techniques and work-flow coordination.

Corporates (I) Business Solutions commitment to the call center company: Fulfilled the hiring of 150 qualified call center employees, Realized short and long term cost savings to the Client, Maintained the Company Status Quo which allowed allocated staff to focus on critical business requirements, and met or exceeded defined deadlines.

An Indian call center company with a Fortune 500 c#BF0931it card company Client was nearing the end of its contract and was short of production expectations. The Indian company was not able to implement a training program to quickly and efficiently train agents, while meeting their US Client satisfaction. The call center’s revenue target for the year was clearly in serious jeopardy.

Training Solution Team was appointed to develop a training curriculum. The team quickly developed a, custom, three week training schedule. We defined needs, created a program, and implemented, managed and assessed the training.

Due to the quick implementation and assurance, our Indian Client was able to successfully: Meet their business requirements, achieve revenue goals, save time and money, and focus on their core business.